Refund policy

Refund and Return Policy

At Norvex, our goal is to ensure your complete satisfaction with your purchase. Since we work with specialized military-grade items and international logistics, please read our policy below:

1. Returns

You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

2. Damaged or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right.

3. Non-Returnable Items

Certain types of items cannot be returned, such as custom products or special orders. Please get in touch if you have questions or concerns about your specific item.

4. Refunds

Once we’ve received and inspected your return, we will notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.